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Liuyishou Hotpot was founded in 2000, which is a famous enterprise specializing in management of hot pot chain and franchisees. It began as a corner shop and expanded to become a giant international food group with more than 1000 locations, covering 31 provinces in China, and many other places in the United States, Canada, Dubai, Singapore, Australia, Hong Kong etc. In 2014, Liuyishou chose the greater Vancouver area for our North America Head Office.

We are looking for an experienced Food and Beverage Manager. In this position the successful candidate must possess the ability to perform a wide variety of tasks and be able to adjust changing priorities. They should be adept in their ability to quickly shift perspectives and approach relationships and business transactions accordingly.

Responsibilities:

- Ensuring a unique and genuine guest experience by empowering staff to resolve issues, while acting as a supportive and active leader who will manage situations as they evolve.

- Monitoring and managing service, quality, health safety and cleanliness.

- Working in tandem with the server team to ensure all reservations are input correctly and honoured in a timely fashion, to maximize restaurant yield and guest experiences.

- Ensuring that during all our services, each of our guests are treated with the utmost hospitality.

- Coordinate between the front and back of house to achieve store operation goals

- Finding opportunities to develop relationships with repeat guests to capture return business in the neighbourhood/ community.

- Maintaining a strong focus on achieving and/or exceeding revenue targets, within acceptable labor cost

- Planning marketing events of single stores and implement the events from company marketing department

- Handle emergency and report timely

- Completing other assignment from restaurant general manager

Skills and Qualifications:

- 2-3 years of progressive management experience in a restaurant environment

- Strong sense of customer service, can handle customer complaints

- Experienced trainer and mentor to staff teams.

- Ability to multi-task, remain cool and keep up in a fast-paced environment.

- Must be able to communicate effectively with both internal and external stakeholders (verbally and written) in English and Chinese (Mandarin)

- Strong sense of customer service, can handle customer complaints

- Flexible to work evenings and weekends and holidays

We offer a competitive package, which includes Performance Bonuses, Insurance and high tip income to the right candidate. If you are interested in this position and would like to join and grow with Liuyishou North America, we encourage you to send a Cover Letter and Resume to us.